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Can you charge my account for my rush fee or my special order?
Unfortunately we don’t have the means to do so. You the customer must initiate the payment when we
send you an invoice.
How long does it take for my order to be shipped?
Orders of 2-3 garters normally ship in approximately 7-10 business days from receipt of online
payment. Any order needed before 14 business days is considered a rush order. The rush fee will be
determined by how soon the garter is needed. If your order is needed in exactly in 2 weeks, it is
strongly advised that you pay a rush fee to ensure that your order will arrive on time.
If I order a garter today, is it possible to receive my garter tomorrow?
Overnight delivery is available provided we have the time. A rush fee will be charged along with
additional charges for overnight USPS Express Mail shipping. Please be advised that overnight
shipping to certain zip codes is not actually overnight but instead the second day. These are the
guidelines of the United States Postal Service. Someone should be available to sign for the package or
it may be picked up at your local post office.
What happens if my garter is shipped to the wrong address?
Unfortunately we cannot be responsible for any refunds if the address you provide is incorrect. If you
have an account with Paypal and you use it to pay for your order please make sure Paypal has your
current address. If your garter is returned to us we can re-ship the garter to your correct address for
an additional shipping fee.
Can I have my garter made different from the picture shown on your website?
Absolutely... we will do our best to accommodate you if we have the colors that you are looking for.
You should make note of the garter's complete name. Then give a detailed description of what you
are looking for in the box provided on the Custom Order Form. You may or may not use any of our
garters or a combination of garters as examples. We can add to, adjust, or change the color, style or
charm.
How do I know what size to order?
To get your leg size, use a tape measure and measure approximately 3 inches above the knee, or in
the place where the garter will be worn. If you don't have a cloth tape measure, a string or ribbon can
be used. Put it around the area where the garter will be worn and cut where the two ends meet. Lay
the string or ribbon flat on a ruler for the measurement. Please do not round up. There will be no
refunds if you order the wrong size.
Can I only order just a charm or ribbon from your website?
No we do not sell charms or ribbon only.
Are your garters manufactured or pre-made?
Our garters are not manufactured or pre-made. They are custom hand-made in the order that they
are paid for.
Do I need a Paypal account to pay for my garters?
No, we accept all major credit cards and you do not need a Paypal account.
Do you have an email address?
Yes, our email address is Gartersbyginger@aol.com. Our email address is also listed on all pages of
our website just below the side navigation bar. We encourage you to ask any questions via email.
Because we check our guest book only periodically, contacting us or asking questions through our
guest book is NOT the best way to reach us and may delay your order.
When is your busiest time of year?
Our busiest time of year is January – October. During these months it is recommended that you order
at least two months in advance to ensure that you receive your order on time and also to avoid rush
fees.
Do I need to fill out a Custom Order Form to request a change of color for the band ribbon
that encases the elastic and or bows on my garter order?
No, you do not need to fill out a Custom Order Form to request a change of color for the band ribbon
and or bows on your order. Before you add your item to your cart, most garters will allow you to input
your change of color or charm where it says "Color/Charm/Date Needed By". During the check out
process there is also a place to leave us a note for a more detailed explanation of what you need.
Do you have a phone number to call?
I prefer to conduct business via email because it provides us and the customer a detailed description
of what has been discussed and agreed upon so there are no surprises in the end. I also often refer to
emails when I am creating a custom personalized garter.
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